Welcome to our Return Portal
Please note a printer may be required
Ezi Returns are an independent international returns business providing streamlined returns solutions saving time and money for sellers and their customers.
By using Ezi Returns, sellers can offer their customers a convenient and cost effective return method as though they are returning within their own country.
Once you have decided to return your unwanted items either
That’s it, usually a few days or so after processing at our return centre your refund or exchange should be processed by the seller.
Yes, you can use the tracking link from our website above or use the tracking available for your chosen courier directly to see if the item has arrived at the returns processing hub.
All returns are usually registered within 48 hours or 2 working days of arrival at our Ezi Returns hubs. Local and national holidays or peak periods may see these timescales extended. Each seller will have their own timescales that they process refunds and exchanges in, so please allow sufficient time for them to process your return after arrival.
The time taken to process your refund is controlled by the seller, not Ezi Returns. Most sellers will process a refund within a few days of arrival at our Returns hub once we have processed and checked your return. Some sellers have longer processing times.
If you have any query about your return, refund or exchange please contact the seller directly. Please do not contact Ezi Returns as we cannot help you with any such queries. The seller may have included their contact details such as email or website address in the confirmation email. Alternatively you will need to contact them through your account on marketplace you made the purchase.
Yes, if you have changed your mind and wish to keep your purchase you do not need to do anything but it may be worth letting the seller know you have changed your mind.
Please contact us here and we will provide all the information explain how our service can help your business and your customers improve the return experience.